I dont know what kind of problems during the merger you are talking about, cuz i was a Fido customer during the whole process and i never once had a problem.

I agree that we should have more choice for providers and what not but there isnt anything we can do about it, we cant make companies open up. Like we cant make Tmo come to Canada.

As for unlock codes, Rogers used to provide them, but stopped, i dont know why, there was never any mention as to why or anything they just stopped.

In regards to Fido customer Service. you think Fido doesnt care about customers? really, then how is it that Fido, since the openning of local number protability, gained more customers then lost? Why is it every day i see more customers joining Fido then leaving?

I dont know what your issue was with billing, its not my place to know or see as its well in the past. Fido versus Rogers customer service is more strict. I have seen the difference in what we need to do. We have SO many calls monitered its not funny, out of the 1200 i take a month, about 500 are monitorer and graded. If we do shity then we get in shit. In the 7 years i have been a Fido customer i have never once had a bad experience with a rep. and i call in alot to get services added, removed, billing issues ect ect...

The amount of stuff we have to say and do in a call is rediculas (sp?) we have to use the persons name at least 3 times, we have to say certain things in a call. and if we miss one thing we fail the call.

I dont know the last time you were a customer of Fido but things have changed alot in the past year. I know that the customer service wasnt the best back in the day but it sure has improved, and out of the 4 providers in Canada, telus, bell, and Rogers. And i have delt with all of them on a regular basis. Fido has been the best. and i'm saying that from a customers point of view.

but we can keep on arguing about this for hours and days, its not going to go anywhere. its personal opinion and expirience...