I'm pretty sure that the cards are seated correctly. I watched them do it.
I know when they change the network settings to Global or GSM they do have a list of carriers show up. But when they select one they just get the SOS error again.
Telus suggested to turn the phone off for 5 minutes and turn on again to get it to work but still failed.
Have not tried turning the radio on and off though.
....just got word...apparently all the SIM cards got mixed up and people have the wrong ones in their phones.