I am returning my second Blackberry 8800 tomorrow and giving up on them. The first one lasted a few days before it locked up. When they finally gave me a replacement it lasted about a day. AT&T told me I should exchange it because there is nothing that could be done. I managed to get it working by reinstalling the operating system. (actually that didn't work the first time and I reinstalled the reinstalling software then reinstalled the OS) At some point there was an option to erase everything before reinstalling and thats what I did. It lasted several more days and crashed again. I was REALLY impressed with the features of the phone but these things just aren't dependable enough yet to use for business in my opinion.
Does anybody have any suggestions as to how to make these things usable? Maybe one could buy 2 or 3 of them and get really good and fast at reinstalling and backing them up and switch them out whenever there is trouble and then work on the other.
Maybe these big companies use them because they have full time IT guys to do those chores, but if you are a small business you are losing a lot of productive time doing all this mindless busywork of reinstalling rebooting taking batteries out putting back in reinstalling etc.
Any ideas? Do the Blackberry people even know that they have these problems? I couldn't find any place to send a message directly to them.
Maybe they read these threads. Is there any way to get technical support on these things.