I appreciate all the help. Since I could not get the screens you mentioned, I went to VZW Store which is nearby. The tech saw the same screen and then clicked on "Discard". This then allowed the screen with the aforementioned options to appear. Now I do not know how by phone is setup for in and out of holster but that is not a big issue. I wanted to post this followup in case someone else was feeling like an idiot and unable to perform the perfect advice that all have given.
My thanks to all of you and will consult you again!!