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Old 09-25-2007, 08:00 AM   #13 (permalink)
audit
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Join Date: Apr 2005
Location: Michigan
Model: xxxx
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This just came across the BB-Outage Mail list.

Date: Tuesday, September 25, 2007 8:51 AM
From: XXXXXXXXXXXXXXXXXXXXX
To: Blackberry (RIM) Network Outage Notification List <bb-outage@personalwireless.org> Add to Addresses
Subject: Re: [Bb-Outage] Cingular/AT&T Outage in Michigan
Size: 16 KB
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Received this a few minutes ago from Cingular



Valued Customer,



This e-mail is to inform you of a network problem that MAY affect your Mobile Data Service.



Trouble Ticket Number: N/A

Severity: High

Description of Issue: Recieving calls from Customers unable to connect to GPRS or EDGE with Blackberry devices

Location of Issue: All Regions/ All Markets

Start Time: 9/25/2007 5:25 AM PDT

Symptoms you MAY experience: Blackberry users may be unable to send or receive messages or may have difficulty connecting to the RIM network

Estimated time of repair: Unknown



Technicians are working towards resolution as quickly as possible. We are sorry for any inconvenience that this may cause. Thank you for your patience as we work towards resolving this issue. If you have any questions, please contact Enterprise Technical Support at 888-334-3787+PIN for more information.





Wireless from AT&T, formerly Cingular xxx8212; CONFIDENTIAL & PROPRIETARY

Use pursuant to Company instructions
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Last edited by John Clark : 09-25-2007 at 10:52 AM.
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