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Old 09-25-2007, 10:51 AM   #42 (permalink)
rsnadel
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Quote:
Originally Posted by thebum View Post
The Cingular Network Team is aware of the outage and is working quickly to resolve the problem. If someone from the media inquires about the outage, please refer them to either Bob Beasley (614-736-3441) or Laine Seely (561-635-3223).
I'm sure we're all delighted that ATT/Cingular is prepared to deal with media inquiries. Why do you suppose it's not set up to deal with user inquiries? I'm not suggesting they refer us to PR folks...but it would make sense to have a website available (and publicized) that shows the status of the network at any given time. See how Earthlink does it...accessible through their home page support site: Support Center

I think that's what "customer service" is supposed to be. And by the way, I'm not an employee of Earthlink...or even a huge fan (though I am a subsciber). I just think that good ideas are worth embracing, if a company really wants to make its customer base feel appreciated.
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