thanks for the quick response flash! I did everything you said and it seemed to work for a second but then it went back to a faint wifi logo and cell antennae. Don't see uma logo anymore after it flashed for a second. I did notice that under diagnostics for wifi: uma wi-fi available is checked off but connection is crossed out, maybe i will try another wireless network and see. And I will not talk to anymore customer care reps or store reps, what they don't know is plain scary!!!!!!!!! I'm better off posting here and searching TIA