first i delete old IM applications and Im service books that i tried to install when they first dropped then i used Download manager delete all my service books then loaded these BlackBerryForums.com : Your Number One BlackBerry Community then i installed this with download manager http://www.knology.net/~acidmax/blac...im_clients.zip then after installed this http://webpages.charter.net/john.clark/IM_Apps.zip also with download manger hope it works for every one as it did for me and dont forget to resend your service books and register the host routing table