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Old 10-11-2007, 01:27 PM   #5 (permalink)
mlowry
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Join Date: Oct 2007
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Just a follow-up... although I still have not cured the issue of mail messages being "tagged" as blue folders instead of email envelopes, I learned a way (from Blackberry tech support site - KB10167) to delete any message via the Desktop Manager:



Procedure
Warning: Be sure to back up data on the BlackBerry device before clearing any database. Information will be permanently lost otherwise.

Step 1
To clear the Messages database, complete one of the following options:

Option 1
To clear the Messages database using BlackBerry® Desktop Manager, complete the following steps:

Connect the BlackBerry device to the computer.
Open BlackBerry Desktop Manager.
Double-click Backup and Restore, then click Advanced.
From the list of Device Databases, select the appropriate database. For Email Messages, select Messages.
Click Clear.
In the Warning window, click OK.
Send a new message to the BlackBerry device. New messages now appear in the Messages screen.
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