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Old 06-23-2005, 04:42 PM   #5 (permalink)
JRV
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: Houston, TX USA
Model: 7130e
Carrier: Verizon
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Just found this...

http://www.blackberry.com/knowledgec...74325&vernum=0

My symptoms are different...same symptoms we've had since we installed BES 4/Exchange, but much, much worse since HF3. Unfortunately, HF3 was when we also doubled the number of users (to 35), so I don't know if it's the HF or the new load.

Our symptoms: BES server is also a file server. Pretty stout machine; 2x P4 3GHz, 4GB RAM, WS2003. Was a dedicated file server; machine ran flawlessly until BES installed.

File server performance degrades noticeably over a period of (originally) a few weeks and now, a few days, characterized by very slow IO and errors citing "inadequate system resources" when copying/moving/deleting large numbers of files. Has to be restarted to get performance back.

Just before it's about to get really bad, app log fills with 1000s of BES events...different each time. Last time it was

Event Type: Error
Event Source: BlackBerry Synchronization Service
Event Category: None
Event ID: 10000
Date: 6/17/2005
Time: 11:40:57 AM
User: N/A
Computer: SERVER1
Description:
[Microsoft][ODBC SQL Server Driver][SQL Server]Cannot insert duplicate key row in object 'SyncRequest' with unique index 'idx_SyncRequest2'.[SqlState 23000][ODBCRecord::DoSetValue]DATA: Locked[2] UserConfigID[16] Locked[2] Operation[1] Operation[3].

This time it was

Event Type: Warning
Event Source: BlackBerry Messaging Agent SERVER1 Agent 1
Event Category: None
Event ID: 20539
Date: 6/23/2005
Time: 3:21:59 PM
User: N/A
Computer: SERVER1
Description:
text [email address]email address removed} RescanPIMItems(3) failed: ERR_NETWORK_PROBLEM

I can stop the errors by restarting the BES services, but I have to restart the computer before its performance returns to normal.

Something is REALLY wrong with this software.

Last edited by JRV : 06-23-2005 at 04:56 PM.
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