Originally Posted by mwback
The GW client on the BES is 7.0.2 Build 561. Blackberry Manager is showing version 18.104.22.168.
There's your problem... an unsupported GW client on the BES. You need to read the pre-reqs in the install guide or it won't work correctly. The supported GW clients are on RIM's KB04164. Once the correct version is installed, hopefully, you should be OK.