I had ordered the combo for my Pearl with the new back cover with speaker cut-out and the rubberized case. I got the wrong cover which was for the extended battery which if course would not even fit with the rubberized case I just bought lol. I called them, gave them the info they needed, and they shipped out the correct case immediately and I got it very fast. They didn't even want the wrong cover back. So definitely excellent customer service. Also I get a lot of compliments on my case and I send everyone your way.