I am thinking at this point it might be related to the missing service books (the app might be looking for it, even if it does not need it via wi-fi)

Have you ever had a data plan??

Here is an option to try....

Sign up for data plan, as this will download ALL the service books... Cancel the data plan the next day (will cost you like .80 cents for the one day) and make sure they add the BlackBerry Enabler Feature back on when you cancel the data plan...

I am no expert as to why these applications are working on my device and on others but not working for some.....

It's a guess at this point that it might be looking for service books even though it does not need them...

Maybe someone smarter can chime in with a better response

Kris