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Old 10-25-2007, 12:36 PM   #1 (permalink)
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Join Date: Oct 2007
Model: 8703e
Carrier: Telus
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Default Disappearing Enterprise Activation...

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Hi all,

I have a 8703e, the company has a BES. I'm having trouble activating on the BES. If I wipe the handheld the "Enterprise Activation" icon appears on the main screen and in Advanced Options. The antenna is off at this point - as soon as I turn the antenna on "Enterprise Activation" disappears completely, nowhere to be found.

If I jump right into "Enterprise Activation" from the main screen right after a wipe I can enter the user's credentials and choose to activate and then the antenna gets turned on and the activation just hangs. "Activating..."

The carrier account has the correct services, this unit did - momentarily - have the data connection but it stopped.

Why is "Enterprise Activation" vanishing?
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