Once again I can tell from your first post that this is not the answer you are looking for but like Jsanders said....after the provider puts notes on your account it is very hard to get them to change their mind...only way around that is Calling and telling them you will drop their service unless they help you out....their next step should be to transfer you to their "Retention" department in order to do whatever they can to keep you as a customer(ie. Exchange phone or replacement).....only problem here is they may just go ahead and cancel your service(Call your BS)....
I reccomend option number two if you remotely liked the BB at all and that is read http://www.blackberryforums.com/gene...art-2-a-4.html
, they have many people in this thread saying how to clean out the dust. Then I would use the holster...but if that is not an option...I recomend putting on a Sleeve and then in a pocket holster....figure the more layers between the phone and your pocket lint....the better!
Good luck with whatever you choose!