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Old 06-29-2005, 03:00 PM   #8 (permalink)
mok7100
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Arrow A few simple things would help

Mark: I agree with all of your comments, but a few simple things would make the BB more viable long term, IMHO.

One is structural: put a Speakephone into *every* model. It's wonderful that they did it in the 71XX series, but why disciminate against the rest of us with 72's, 73's and 77's? The fact that they did in the 7520- it just baffles me that they wouldn't have done it on their standard form factor devices. We'd have thrown away our cell phones here long ago if they had. Bluetooth notwithstanding, there are lots of traditional cell phone users out there who want to carry one device but also one with all the "basic" necessities in the phone portion: omitting the speaker phone was a big mistake, IMHO. I know from talking with one of the carriers reps that there were better considerations, but I'll rest on my comments about the 7520.

The other is integral: I have been a RIM user since before the 850/950: the days of the giant clam shell. I can't even remember what that was called; however, over the years RIM has gotten, again IMO, less and less customer friendly. That's fine if their market is just going to be BES and they want to deal with Corporate IT types, but that would be to their detriment I believe.

Just scan this board to see the level of frustration that had grown as RIM has grown. The most common are the persistent issues with loading the DM software on various flavors of Windows, etc. Additionally, I have found over the last few years that RIM is downright condescending in reponding to help requests. I think this will not serve them in the long run.

-Marc
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