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Old 10-31-2007, 10:09 AM   #5 (permalink)
iPhone Convert
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Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
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What version OS do you have on your device? 4.2? If so, you may need to do this to fix it:

BlackBerry Technical Solution Center

I have a Sprint 8830 w/ 4.2 OS and had the same problem you're experiencing. I contacted RIM and they pointed me to this KB, which resolved the problem.
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