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Old 11-01-2007, 02:37 AM   #1 (permalink)
ausholmesdb
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Default Could not Update Folder State. TagId=xxxxx

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Hi everyone

We are getting severak hundred alert messages every hour from our BES with the following content:

<N/A> | BlackBerry Messaging Agent APEBES02 Agent 2 (Application Event Log on APEBES02) | 11/01/2007 14:55:08 (AFFF4FE4) -> {Dougal.Holmes@watsonwyatt.com.au} Could not Update Folder State. TagId=368140

The BES is running 4.1.4 talking to an Exchange 2003 back end. The tag number usually increments slowly, or will sometimes be 0 (zero)

We have tried wiping the handheld, deleting and re-creating the BES account for the user, resetting the folders in Outlook and have had no change to the alerts.

The user also reports that the BB handheld is using it batteries much faster than usual, and that when first turned on each morning any outstanding messages take 10-15 minutes to arrive (instead of the usual 20-30 seconds)

Help......
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