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Old 11-02-2007, 02:05 PM   #4 (permalink)
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Join Date: Nov 2007
Model: 8100
Carrier: AT&T
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Default Fixed!

Good news... I called AT&T to ask them about re-sending the service books and they ended up having me install the new OS. Except the critical part was that I selected to automatically create a backup in the process.

Installin the new OS replaced the "junk" that I lost and the backup restored my BES connection.

End result - all fixed without any intervention needed from IT!

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