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Old 06-30-2005, 01:19 PM   #1 (permalink)
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Default Need some help - Activating a v3 BlackBerry 1000miles away

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OK, Need to pick the brains of the experts..

I have a user that's BlackBerry is no longer communicating with our BlackBerry v4 server. He has a 6750 and is running v3 OS (there is no update for his unit according to provider).

He has his BB connected to the computer and his computer is connected to the VPN. How do we get his unit added to our BES?

We normally plug the BB to a USB cable on our computesr and use BlackBerry Manager to add them by detecting the PIN.

I wish this was v4, so we could just do an Enterprise Activation :(

Any help?