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Uncaught Exception error appears when upgrading to Yahoo! Messenger for BlackBerry smartphones version 2.0
Doc ID : KB14630
Last Modified : 2007-10-29
Document Type : Support


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Environment

* BlackBerry® Device Software 4.1
* BlackBerry smartphone
* Yahoo!® Messenger for BlackBerry® smartphones 1.0 to 2.0
* SDR151505



Problem

When attempting to upgrade from Yahoo! Messenger for BlackBerry smartphones version 1.0 to version 2.0 on your BlackBerry smartphone, the following error appears:

Uncaught Exception. java.lang.error

As a result, you are unable to complete the upgrade process.


Resolution
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

Workaround

If you have not attempted to upgrade to Yahoo! Messenger for BlackBerry smartphones version 2.0, delete version 1.0 from the BlackBerry Applications list before installing version 2.0. For instructions on how to remove applications on the BlackBerry smartphone, see KB10040.

If you have attempted to upgrade to Yahoo! Messenger for BlackBerry smartphones version 2.0, complete the following steps:

1. From the Home screen on the BlackBerry smartphone, click Option > Applications.
2. Display the menu and click Modules.
3. Highlight net_rim_yahoo_messenger.
4. Display the menu and click Delete.
5. Install Yahoo! Messenger for BlackBerry smartphones version 2.0 on your BlackBerry smartphone.