Originally Posted by pheffron

Product is really good - and if you want this functionality I don't think there any too many options.
However, I've been having problems sending some files - which is how they get converted to MP3 format - and the support from the customer service team is very slow (2-5 day delay in responses) and they seem to not be able to track their previous requests to me (as they just keep asking me to do the same things over and over again.) They are polite and are trying - but clearly the process is broken and there does not appear to be any way to contact them except e-mail. Buyer beware if you have problems!