I am with ainvar - I want to control my device...not my phone company...its mine...not theirs...I pay for their service. As far as the difficulty in updating the device goes...its not difficult...if you just read the instruction and know what you are doing! Being a lazy bum and have someone else bring the spoon to your mouth doesn't help in todays world!
(No Offence of any kind intended)

Dkhanal