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Old 11-15-2007, 04:37 PM   #1 (permalink)
Knows Where the Search Button Is
Join Date: Aug 2007
Location: DFW
Model: 8820
Carrier: AT&T
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Default Suggestions fro Getting an 8820 OEM Case Warranty Exchanged

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After about 6 weeks of use, my OEM case clip broke so I contacted AT&T for a replacement. After about 40 mins on the phone with their Premier personnel, they determined they don't carry cases in their warranty inventory - just batteries and chargers.

They suggested buying a new case or contacting RIM. Has anyone successfully had RIM exchange a defective case? I know there are better cases than the OEM one if I choose to buy one, but I feel compelled to pursue exchanging my defective case since it came with my 8820 which is only 6 weeks old. Thankfully my 8820 has performed flawlessly.
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