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Old 11-18-2007, 01:21 AM   #2 (permalink)
John Clark
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Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
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Push the mute key on the top for 1 second to put the device in standby. Then push down on the trackball and roll in all directions (paying particular attention to the direction that isn't working) until whatever piece of dirt/lint is forced out. This is the RIM endorsed method for fixing this problem.

Good luck.
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