Just looking at one of your other posts and i noticed that you say you have the service books to use WiFi.
What is the service book name and what's in it?
From what i can see, the software will have some pre built service books, you get some more when you join the network and then your carrier will send more when you activate the BIS.
You can see this if you manually delete all your service books and then take the battery out.
On other matters i've had varying sucess wiping the device with RIMs tool but that's pretty major
BlackBerry Bold2 9700 / 18.104.22.1688 / BESx
Blackberry Playbook 32gb WiFi / 22.214.171.1240