| | 8707v Wireless contacts
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Hi, new here and pretty new to BB's.
I am having an issue. A user has been on a wired service using the desktop software to reconcile but I have just attempted to move them to fully wireless. After wireless enterprise activation I can't for the life of me get the wireless reconcile option to appear in contacts options and none of the contacts are coming across. The device has been wiped several times and the bes account re-created to no avail. Email seems to be reconciling okay. Other first time users of Blackberry gone straight to wireless have been fine. Is this a common problem, is there anything I can try other than continually attempting wireless activation with a new code until it does appear? Or is there something I should be getting my BES admins to try.
Any pointers greatly appreciated.