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Old 07-12-2005, 08:24 PM   #1 (permalink)
Talking BlackBerry Encyclopedia
Join Date: Dec 2004
Location: Sydney
Model: 9800
Carrier: Telstra
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Angry Can't receive PIN messages from 'insiders'!

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I've isolated a problem I'm having trying to bet Blackberry Messenger to work. Seems that I cannot receive PIN messages from people who share my BES server! I can receive PIN messages from people outside the BES, but insiders can't send me PIN's!!

Whenever someone with an account on my BES server tries to send me a PIN message, I get an error window that says 'Decryption error. Please regenerate encryption key.'

Now for some strangeness:
a) I can receive e-mails, browse the web, send PIN messages, etc. All things that would require a functioning encryption key.

b) these people who cannot send me PIN messages have no trouble sending each other PIN messages!!

I've tried comparing every setting on the handheld that I can think of! Could there be some setting JUST on my BES account that might be causing me these problems?

Thanks for your suggestions!