Originally Posted by JSanders
Only older Hotmail accounts will push email to the BB. Microsoft won't allow it, they require you to upgrade to Hotmail Plus. I don't know the cut-off of "older" vs. "newer" hotmail accounts, it seems pretty vague from what I have observed.
Yes, the customer had to upgrade to the new Hotmail and Hotmail resent her password to a Yahoo account as she could not get into Hotmail. After we got Hotmail squared away, we were then able to manage the account on the AT&T web pop email site and authenticate to Hotmail with the new password. What originally happened is that the roller on her old 8800 got the cat hairball issue and AT&T sent her a new 8800 replacement. So, multiple issues including setting up the new pin etc etc.
She was not able to use her old Hotmail password when challanging the new Hotmail website setup. I am not sure if she just forgot her Hotmail password. I don't use hotmail so this was a challange for me to troubleshoot with her on the phone with her describing the problem when she attempted to goto the Hotmail website. We only use the BES at work and I had to do this for one of our managers who gave an 8800 to his wife. AT&T actually can help customers with the pop websites and manage the IMEI and Pin for customers who are having issues setting up replacement phones.
All said and done, there were actually three different issues with this scenario. New phone, forgot password and reset Hotmail / re-register BB handheld to Hotmail.