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How to change the login mode for a BlackBerry Internet Service 2.4 account

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Doc ID : KB14378
Last Modified : 2007-12-04
Document Type : How To



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Environment
BlackBerry® Internet Service 2.4
Note: To determine which version of the BlackBerry Internet Service you are using, see KB04989.



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Procedure
BlackBerry Internet Service 2.4 provides new BlackBerry Internet Service users with an Automatic Login feature that does not require a user name or password to be entered when accessing the account directly from the BlackBerry smartphone.

Some integration types, such as IBM® Lotus® Domino®, Microsoft® Outlook or BlackBerry® Mail Connector, require an Internet browser for configuration. Additionally, some features of a BlackBerry Internet Service email integration, including signature and filters, can only be modified from a computer browser interface. In these cases the BlackBerry Internet Service user must change from Automatic Login mode to one requiring a user name and password.

To change from Automatic Login mode to requiring a user name and password and be able to access the BlackBerry Internet Service using a computer browser, complete the follow steps:

Click Setup Wizard or E-mail Settings icon.


Note: Icons may be different depending on the BlackBerry smartphone service provider or theme.

Click Services and Settings.


Click Create User Name.


The BlackBerry Internet Service user will be prompted with a screen stating that this is a permanent change. This change will allow access using a computer browser as well as the BlackBerry smartphone. Enter a valid username and password.


The BlackBerry Internet Service user may then login using their service provider specific web site using the user name and password to access the BlackBerry Internet Service account from a computer browser. Navigate to your service provider web site or go the Email Setup page. In the Get started from your computer section, select a Region and then click your service provider.


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Additional Info
For more information on BlackBerry Internet Service 2.4 and Automatic Login, see KB13955.

For more information about BlackBerry Internet Service account creation troubleshooting, see KB11465.



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Products & Services:
BlackBerry Internet Service