Originally Posted by MachOne
RIM points me to AT&T to replace the holster because they said AT&T is responsible for the phone and accessories once they purchase it from RIM. Problem is AT&T says they don't have replacement holsters for the 8820 (just A/C chargers and batteries). Ironically, if a holster had not shipped with the phone and I had purchased it separately, I would be able to exchange it! This is pretty ridiculous (and frustrating).
Has anyone else had problems with the OEM holster where the belt clip cracks along the hinge pin?
hmm sounds like at&t should be the ones responsible for it cause they have an agreement with RIM. I would try talking to at&t again.
If not, talk to RIM and tell them AT&T is not helping you out. They should be able to do something like point AT&T in the right direction.