Ok, color me red-in-the-face. As many times as I've looked at it over the past week, I failed to distinquish between the words "desktop" and "device" in the software download choices. Thinking they were just two desktop software choices, I must have downloaded the desktop software ('cause it had the latest date) about 4 times!
I never realized there was a device update until I re-read this thread and took another, hard look at the downloads.
So, thanks to you guys who pointed it all out. My stuff is working now. It is too bad, though, that both the Vz and the BB techs are clueless about this.
Btw, I am, and have been, a loyal Verizon customer for many, many years. So I apologize if my reference to the possibility of Verizon's "crippling" of their devices offended anyone. It is a common area of discussion on certain usenet groups and I assumed it was widely believed. The best is always targeted for the most criticism.
Anyway, thanks again.