Originally Posted by croth
Ok, color me red-in-the-face. As many times as I've looked at it over the past week, I failed to distinquish between the words "desktop" and "device" in the software download choices. Thinking they were just two desktop software choices, I must have downloaded the desktop software ('cause it had the latest date) about 4 times!
I never realized there was a device update until I re-read this thread and took another, hard look at the downloads.
Yep. And another common mistake is that people look at their device's OS - see that it's the "latest" - and then assume they don't need to download / reinstall it. But it MUST BE DONE for anything to be installable for the PC.
Glad you figured it out.