| | Service Provers Are Responsible for OEM Warranty Replacements
I exchanged several email with RIM tech support and obtained a link to the AT&T website that proved they (AT&T) are responsible for warranty exchanges with the 8820 OEM case. The trick is to find a knowledgeable AT&T rep at a corporate store. Without this combination things seemed dead in the water.
RIM customer service was great!
Thanks to all for their suggestions.