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Old 12-28-2007, 10:24 AM   #7 (permalink)
MachOne
Knows Where the Search Button Is
 
Join Date: Aug 2007
Location: DFW
Model: 8820
PIN: N/A
Carrier: AT&T
Posts: 16
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Default Service Provers Are Responsible for OEM Warranty Replacements

I exchanged several email with RIM tech support and obtained a link to the AT&T website that proved they (AT&T) are responsible for warranty exchanges with the 8820 OEM case. The trick is to find a knowledgeable AT&T rep at a corporate store. Without this combination things seemed dead in the water.

RIM customer service was great!

Thanks to all for their suggestions.
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