We use Outlook Server rules to send an email to multiple people but unless you can log into Outlook you cannot control the mail box. Group mail boxes are designed to allow many people to access and control the mail in one box. The Blackberry is designed to sync to a single mail box via the BB BES server. Unless Rim allows multiple BBxxx8217;s to reverse control the box you are out of luck .
One method that may work is to use a Web type screen for the multiple user access to the trouble log listing. Not sure how secure your company network is but if they allow internal WEB access it may be possible
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