Thanks for the reply. THats the thing. I have it plugged in right now, the software is up and running, shows its connected but nothing happens. I did delete the vendor.xml like the instructions asked. I can use the software (version 4.3) to interact with the device but i cannot update the OS.
Does the desktop software have a repository it goes to to get this update?
Can i just go somewhere and download and manually install it myself?