I just bought a Blackberry Pearl. I installed the software that came with the phone. v4.3. After running Desktop Manager. selecting Options. Connection Settings. Detect. Success USB Device found, Pin:...... The Cell phone displays connected to desktop. After selecting Media Manager. The Media Device says there is no device connected, please connect your device in order to view it's contents. I have uninstalled & Reinstalled the v4.3 several times with no joy. I have installed V4.2 sp2, v4.2, v4.1. No matter what software I load, Media Manager does not see the device. I have switched Com Ports 1 & 2 with the Rim virtual Com Ports no Joy. I have tried to use the Microsoft Activesync v4.5, it doesn't find the device either. I have tried different USB slots. Nothing is working for me. Can someone lead me in the right direction?