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Old 01-21-2008, 10:16 PM   #7 (permalink)
mtgldr
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Join Date: Nov 2007
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I had Beam Berry 2.0 and it worked fine on their server but I too wanted local SD support. I download 3.0 BeamBerry and found out there are limitations and known issues with it. I sent several emails to BeamBerry explaining the issues, here's what I received back:

Email #1

I used 2.0 and it worked fine. I upgraded to 3.0 for the memory card support. I can open the file that appears on your server titled Quick Start Guide but when trying to open anything from my SD card I get a message saying transferring file, it reaches 100% and then I get an error stating Internal Server Error. I am able to open PDF's attached to incoming emails with Beamberry. I have tried to open .pdf's and .doc's from my SD card. I've tried registering with both my enterprise server email address and my tmo.blackberry email address that tmobile provides, both will receive attachments. I have tried several different size files. In addition, when I choose to only display supported file types I still see .jpg's and .bmp's even though they are not supported. I downloaded the install OTA, I have a Curve running stock tmobile 4.2.2.180 software.

Any suggestions would be appreciated.

Response:

Thank you for bringing this issue to our attention. *It is a known issue that we are currently working on resolving.

Sincerely,

BeamBerry Support Team


Email #2

As a follow up. I saved a file from an email to your server and could open
it. I can copy that file from your server to my SD card but not from the
card to your server. Once the file is copied from your server to my SD card
I can't open it from the card. I don't have encryption or password
protection turned on for the media card.* Do you provide a way to load
files directly to our area of your server from our PC?


Response:

This is still the same problem as before -- typically you should be able to open a supported document from SD card directly or transfer it to BeamDisk. *PC integration is currently not supported.

Sincerely,

BeamBerry Support Team

Email #3

I discovered another issue. When composing an email I am unable to use
beamberry to attach anything that's on the SD card. I can browse to the
files but the "select" option does not appear on the menu.* I can attach
files located on your server. Should I be able to attach files located on
the SD card with 3.0?

Response:

Currently we only allow attaching of documents that are stored on BeamDisk. *You can however transfer documents from SD card to BeamDisk, and then attach these from there. *

Sincerely,

BeamBerry Support Team


Email #4

Not trying to be a jerk but what good is BeamBerry SD support if I can't attach a file from my SD card? *I have hundreds of files on the card.


Response:

Perhaps we were not very clear in our previous response, sorry about that. *You can attach a file from your SD card, it is just a two step process right now:

1. *Use copy/paste in the BeamBerry file viewer to copy the file that you would like to attach to an e-mail message from your SD card to BeamDisk
2. *When composing an e-mail, use the "Attach from BeamDisk" feature

In the future we will add "Attach from SD Card" feature to make this process one step rather than two.

Hope this helps.

Sincerely,

BeamBerry Support Team


Email #5:

So basically SD support doesn't work? *I thought that was the reason for 3.0? *What does your product provide that my BB doesn't already do? *If you knew this was an issue, why did you release the new version as a pay to use product? Why not put it out in beta like you did 2.0 until the bugs were worked out?


Response:

This issue appears to surface at only a very small number of customers. We are working on fixing it. *Could you provide us with the following information:

1. *Your BlackBerry model and OS version
2. *Your provider
3. *Are you using BES? *If so, does it connect through a proxy to access the Internet?

Sincerely,

BeamBerry Support Team

My Response:

I believe the answers to your questions are listed in my original email. I do not connect via proxy.



I am not wanting to Bash BeamBerry with this email just wanting to share what the true capabilities are of this product. I don't know if there is a product out there that will allow you to open files directly from an SD card and allow you to attach files directly from your SD card yet. I've been unable to find anything to do this. Everything I've trialed or read the documentation on makes you either convert the files to a different format for viewing or won't support SD.

What are people using to store and view pdf's and doc files in an organized and easily accessable manner locally? I understand there has to be a server to render files due to the lack of computing power in the BB but the inability to attach a files directly from your SD card seems very low tech for todays technology. Why is it so difficult for a BB to do things the Palm & Windows folks have been doing for years, and without having to buy 3rd party software?

Last edited by mtgldr : 01-21-2008 at 10:21 PM.
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