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Old 01-22-2008, 08:25 AM   #8 (permalink)
Knows Where the Search Button Is
Join Date: Oct 2007
Location: Boise, ID
Model: 8310
Carrier: AT&T
Posts: 29
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***DISCLAIMER: The below is if the Backup/Restore clear didn't fix the issue.... was on a call when I was writing this and didn't update/refresh the page.***

The quickest way to complete what you're indicating would be to rename your Research in Motion folder.

Go to My Computer > C:\ > Documents and Settings > Local Profile (Generally your Login Name > Application Data > Rename Research In Motion to old.Research In Motion.#DATE#

NOTE: If you can't see your Application Data folder, it's probably hidden. To view it, Tools > Folder Options > View > Hidden Files and Folders [Set "Show hidden files and folders].

Now, before synchronizing your device, you'll need to perform a security wipe to make sure all the information you have synched up to the device is properly erased. Some people think this is an excessive step, but with possible corruption of the address book effecting more than that, you'll need it to make 100% sure you have no other issues.

Security Wipe Option #1:

If you have a password on your phone, just enter it incorrectly however many times it takes to max it out and allow the device to wipe/erase itself. After the wipe has completed you can go ahead and synchronize it to your Desktop Manager.

Security Wipe Option #2:
Options > Security Options > General Settings > Password > Enable > Create.
- After you've created your password, highlight it and hit the Menu Key again. You'll now have the option to "Wipe Handheld". Select the option, enter "blackberry" to continue, and allow the wipe to complete.

Now you can go ahead and synchronize the device completely. Don't worry about backing anything up unless you have made changes or added items to your phone that you can't restore; at that point just back up only what you need and nothing more.

Last edited by BlackShyft02 : 01-22-2008 at 08:27 AM. Reason: Oops....
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