I hope RIM continues to prosper. As an outsider, it sure seems to me that they plow a fair share of their profit back into improving the product. Good for them, and good for their customers.
Lawsuits sadly have become a part of being successful these days. Always someone out there who thinks the courtroom is a path to easy money.
I agree with Mark, ideally RIM will find a way to integrate a touchscreen with the standard keyboard, to satisfy the most users. My wife has used a series of Treos and currently has a Wing, mainly because she's a touchscreen junkie. If a Blackberry with a touchscreen did come out, she might finally see the light.
1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.