I am not a fan of generalizations, but it sure appears to me that most people complaining about the BlackBerrys are people who own the 7100 series. I dont hear the same amount of complaints from 72xx series users. I for one have a 7250 and have not experienced any of the complaints i hear here. THe few problems I have had has benn that i did not know how to use the phone correctly and thanks to the help I have gotten here that is mostly behind me. Anyway, not that it matters since in the long run, the world keeps turning just the same, but instead of dropping BBs altogether maybe switching away from the 7100 series is the answer. Granted they are closer in looks to regular candybar phones and all but my beliefs is that you dont buy a BB for its looks but for what it can do, and its functionality. The full keyboard alone makes a big difference, e-mails, messages, tasks, etc, are all functionalities that are made a lot easier with a full keyboard. Just my humble opinion.