| | Handheld does not file messages
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I have a user with an 8800, in his Outlook 2007 he has folders under his inbox for filing, he keeps very few emails in his inbox ( approx 5 as of right now) but files every message.
On BES I have added him in, set his folders that he wanted for redirection and then intialized his handheld, however, all the messages that he filed in Outlook do not get filed on the handheld, even though I have checked off "hide filed" and "hide sent" message in message options, they ALL show up in his messages screen.
I have tried wiping his handheld, removing him from BES and allowing the system to purge him and then re-initialize again, but the same thing happens every time( I have tried this 3 times now)
Any help as to why this does this would be appreciated.