1. The icon is an envelope
2.Ther are no messgages in the folders immediately after activation
3.Hide filed messages are enabled
4.They are manually moved to the sub folders
5.I tried it another way, sent an email and in outlook I moved it to the sub folder, on the BB it shows up in the sub folder as expected.
This only happens on the initial activation, all messages after activation that are manually moved to a sub folder appear in the sub folders on the BB.
The user wants the messages in the sub folders and doesnt want to go thru 200 msgs and file them on the BB again.