ok - now I think we are on the same page

Yes, after activation the msgs are on his BB, including the ones that are filed in outlook, however, they are NOT filed on his BB, they all show up in the main msgs screen on his BB. I have other users that work just fine, and synch properly upon activation, just not this device

The exact process is as I mentioned, On BES I have added him in, set his folders that he wanted for redirection (in the BES management console) and then intialized his BB, once his BB finishes the activation, it shows all the msgs in the main msgs screen, his redirected folders are set up correctly, but no msgs are filed in them.