AT&T - 1-High Level Wireless Network Outage Location: West Region TT000006194472

Valued Customer,

This e-mail is to inform you of a network problem that MAY affect your Mobile Service.

Trouble Ticket Number: TT000006194472
Severity: 1-High
Description of Issue: Degradation of Good service
Location of Issue: West Region and surrounding areas

Start Time: Feb 08 2008 04:20 PM PST

Symptoms you MAY experience: Customers that utilize the Good service may be unable to send or receive messages.
Estimated time of repair: Unknown

It's easy to make an uneducated comment when you don't have all the facts, eh?