You see a screen like the attached picture - correct? (this is MY device, so your device screen will not look exactly the same)
You check/uncheck the applications you want to install and then click Next and then Finish, then Close (when it is done)- correct?
It may take 20-30 minutes to complete the upgrade. Are you leaving your device connected to your PC until after you click Close?
No longer a BES Admin, but it was fun while it lasted!