Folks:

The rebooting problem is due to a "known issue" specific to the Qualcomm chip set in the 8703e and 7130e handsets. After many months of Sprint pressing RIM to evaluate and diagnose the problem, RIM has finally identified the root cause and has presented Sprint with a "maintenance relaese" (i.e. a bug fix code) to test. That's in prgress now and within the next week, Sprint and RIM should know if the code fixes the problem. If so, RIM should be posting their final version of the MR within about 7-10 business days after the testing perdiod.

But there was nothing Sprint could do to resolve this as it ws RIM's issue to diagnose and resolve and until they did so, Sprint was unable to resolve the issue.