I have been told (officially) that traffic is going at about 80% of normal levels. They are preparing a root cause statement, but will not say before it is ready (which is a good idea).

For the people on hold... Pay for TX4 or TX5 support, wait on hold for 10 seconds.

It is all north america. All my PIN-PIN and SMS messages have gone through fine.

The best thing you can do right now is hide under your desk from your co-workers who are starting to go into withdrawls. Once RIM is back up, your servers will auto reconnect.