Quote:
Originally Posted by John Clark
I doubt they will be more specific than "a component of the Blackberry infrastructure" and "steps are being taken to ensure it doesn't happen again."
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Typically when outages happen, especially at this magnitude, some customers can request a root cause analysis report from the vendor, whether it be AT&T or RIM. These usually take up to 7 days to be researched and approved for distribution. I would say that there's a good chance you'll read about it in the news and/or on these forums from those who have access to request the root cause analysis.