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bogman · 02-15-2008, 08:11 AM

Hi

I have a new Pearl 8120 (OS 4.3.067). I've downloaded the latest Desktop software (v4.3.015), but I can't get my blackberry to sync.

I can connect the device and Blackberry Desktop says its connected. It will even let me open Application Loader and I can see the apps installed on it. However, when I go into Synchronise and select Configure Synch... it comes up with the following message:

"Failed to connect to the device. Please make sure that the device i properly connected and try again"

There's no problem with the cable (I use it for my other work Blackberry, and I can view the media card as a drive and can see the apps as per above). I've searched in the forums and can't find anyone with a similiar problem. Does anyone have any suggestions? One thing which I've seen suggested to a different problem is to downgrade to the previous Blackberry Desktop version?

The blackberry is of somewhat limited use if I can't synch it!

Thanks,
Bogman

02-15-2008, 08:11 AM	#1 (permalink)
bogman Talking BlackBerry Encyclopedia Join Date: Aug 2007 Location: UK Model: 9700 PIN: N/A Carrier: T-Mobile UK Posts: 290 Post Thanks: 1 Thanked 0 Times in 0 Posts	Can't Synch my Pearl 8130 Please Login to Remove! Hi I have a new Pearl 8120 (OS 4.3.067). I've downloaded the latest Desktop software (v4.3.015), but I can't get my blackberry to sync. I can connect the device and Blackberry Desktop says its connected. It will even let me open Application Loader and I can see the apps installed on it. However, when I go into Synchronise and select Configure Synch... it comes up with the following message: "Failed to connect to the device. Please make sure that the device i properly connected and try again" There's no problem with the cable (I use it for my other work Blackberry, and I can view the media card as a drive and can see the apps as per above). I've searched in the forums and can't find anyone with a similiar problem. Does anyone have any suggestions? One thing which I've seen suggested to a different problem is to downgrade to the previous Blackberry Desktop version? The blackberry is of somewhat limited use if I can't synch it! Thanks, Bogman Last edited by bogman : 02-15-2008 at 09:04 AM. Reason: Incorrect Model Number in original post.
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